Claims
Claims Made Easy
You've got insurance.. so what now?
From time to time things can go wrong, and if you're involved in an unexpected accident, disaster or other loss that is covered by your insurance policy, you can make a claim with your insurer.
The policy you buy is a promise of assistance when things go wrong, provided you fall within the policy’s terms and conditions. You then need to lodge a claim to activate the insurer’s response.
Not sure how to make a claim, or what you're covered for?
Call your About Risk account manager to discuss your policy inclusions and cover, and to check if you require any additional support with your policy for any changing personal or business needs.
A claims example from Cyclone Debbie in 2017 outlining how Nigel and a CGU Claims specialist saved a Queensland icon, Yatala Pies!
In the Event of a Claim
Call us within 24 hours of the incident on 1300 886 750 during business hours or contact your About Risk account manager directly.
Being there for our clients at the time of a claim is probably the most important role we can play.
The claims process can be long and complex, but we work closely with our clients and insurer partners to make this process as efficient and seamless as possible for our clients. This works towards getting our clients back in business and on the road sooner!
At About Risk, we're with you every step of the way through the claims process, from lodgement of the claim, monitoring progress and negotiating with our insurer partners to ensure the best possible outcome for our clients, we ensure our clients are appropriately supported 24/7, 365 days a year.
In the event of a claim, we will also:
- Assist our clients in lodging claims and maintain communication every step of the way
- Advocate and negotiate with insurers on behalf of our client to ensure they receive their full entitlements
- Arrange for a loss assessor to be appointed where required
- Arrange expert consultants including legal and accounting services where needed
- Arrange access to Risk Management services to assist in prevention or mitigation against future loss
Need Repairs?
Need to get up and running, fast?
We regularly work with these organisations for our clients, and highly recommend their various products and services.
Johns Lyng Group
1300 73 6000
O'Brien glass
1800 023 715
Let's Talk Insurance
Find out how insurance can better protect you or your business.
Speak with an About Risk Insurance Broker today.
High-quality insurance brokers based in Brisbane and the Hervey Bay/Fraser coast regions.
HERVEY BAY OFFICE
Address:
2/62 Main Street, Hervey Bay QLD 4655
Phone:
Post:
PO Box 3006 Hervey Bay DC QLD 4655
BRISBANE OFFICE
Address:
4/36 Tenby Street, Mt Gravatt Qld 4122
Phone:
Post:
PO Box 307 Holland Park QLD 4121
About Risk Pty Ltd is a Corporate Authorised Representative of Insurance Advisernet Australia Pty Ltd. AFSL No. 240549
Corporate Authorised Representative No. 416340. Visit the
Insurance Advisernet website
